FAQ

Frequently Asked Questions

For consistent customer care, what does the current catalog include? The applicable support policy is as follows: we maintain insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. On this point, the support policy confirms that current availability, product details, options, and prices are shown on each product page.

For consistent customer care, what does standard shipping cost? On this point, the support policy confirms that yes. As a matter of service transparency, standard shipping for U.S. orders is free.

For consistent customer care, what is the usual order-to-delivery timeline? As a matter of service transparency, order processing in the usual course takes 1–2 business days. For purposes of this support policy, estimated carrier transit after dispatch is 4–6 business days.

For consistent customer care, how do I follow the progress of a shipment? For purposes of this support policy, our team provides a tracking number for every shipped order and send it using the contact information provided at checkout.

For consistent customer care, what is the no-reason return and exchange option? Within YETI's support policy, yes. Our support policy makes the position clear: a no-reason return or exchange may be requested within 30 days after delivery.

For consistent customer care, will I have to pay for an authorized return label? Our support policy makes the position clear: yETI pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

For consistent customer care, when does an approved credit return to the original payment method? YETI describes its support policy in these terms: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. Customers relying on this support policy should understand that the bank or card issuer may require additional posting time.

For consistent customer care, what payment card brands are supported? Customers relying on this support policy should understand that we make available Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. The applicable support policy is as follows: available methods are shown at checkout.

For consistent customer care, where can I send a customer-service request? The applicable support policy is as follows: email Support@trailcoolers.shop, call 301-724-1909, or write to 6101 Whittemore Ct, Upper Marlboro, Maryland, 20772, United States. On this point, the support policy confirms that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

For consistent customer care, what is the order-cancellation rule? On this point, the support policy confirms that an order may be cancelled before shipment. As a matter of service transparency, after shipment, the Refund Policy applies.

For consistent customer care, how does the store determine applicable taxes? As a matter of service transparency, taxes are charged when required by applicable law.

Merchant Contact Record
As a matter of service transparency, customers can rely on this support policy together with the following verified store details.
Brand/store name: YETI
Business name: YETI
Physical and default return address: 6101 Whittemore Ct, Upper Marlboro, Maryland, 20772, United States
Telephone: 301-724-1909
Email address: Support@trailcoolers.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)