Refund Policy

Refund Policy

The applicable support policy is as follows: to begin a return or exchange, speak with our support team at Support@trailcoolers.shop before sending the item. On this point, the support policy confirms that once the request is approved, YETI will provide a prepaid return shipping label or an equivalent free return arrangement. As a matter of service transparency, the store pays the return shipping cost for approved no-reason returns and exchanges and for quality-related returns involving damaged, defective, incomplete, or incorrect goods. For purposes of this support policy, unless we provide a different authorized destination, the return address is 6101 Whittemore Ct, Upper Marlboro, Maryland, 20772, United States. Within YETI's support policy, items sent without prior authorization may not be accepted.

On this point, the support policy confirms that please return the item safely with its included components and original packaging when reasonably possible. As a matter of service transparency, customers are able to inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. For purposes of this support policy, these conditions do not limit any non-waivable consumer rights.

As a matter of service transparency, custom or personalized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods cannot be returned unless they are defective or applicable law requires otherwise.

For purposes of this support policy, if an item arrives damaged, defective, incomplete, or different from what was ordered, speak with our support team promptly so we can provide a free replacement, exchange, or refund as appropriate.

Within YETI's support policy, after we receive and inspect the return, we will notify you whether the refund is approved. Our support policy makes the position clear: approved refunds are issued to the original payment method within 5–10 business days. YETI describes its support policy in these terms: your bank or card issuer may require additional time to post the credit.

Our support policy makes the position clear: for return or exchange assistance, contact Support@trailcoolers.shop or 301-724-1909.

YETI describes its support policy in these terms: we maintain a 30-day no-reason return and exchange policy. Customers relying on this support policy should understand that customers are able to request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Contact Record
As a matter of service transparency, customers can rely on this support policy together with the following verified store details.
Brand/store name: YETI
Business name: YETI
Physical and default return address: 6101 Whittemore Ct, Upper Marlboro, Maryland, 20772, United States
Telephone: 301-724-1909
Email address: Support@trailcoolers.shop
Service desk hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)